Need help? Maybe the below questions will solve your problem.
What are the different monitor types?
Http(s)This monitor simulates a real user sending a request to your webserver via a URL. Using the HTTP return code from the response (200, 404, 500 etc) we can detect if everything is running as expected. Perfect for any website or webapp.
PingThis monitor sends a ping (ICMP) request to your servers IP address and awaits a reply. If your server does not respond then there may be an issue. The server or network may be down. Great for general server monitoring.
KeywordThis monitor is similar to HTTP(s) but also checks the webpage for some content to exist or not. Essential to ensure no error messages are returned or the webpage loads as expected.
PortThis monitor makes a connection to a specific port on your server and checks for a response. Vital for ensuring your services like smtp, dns, pop are all running without interruption.
Where do you monitor from?
We use a main datacenter in Germany for most of our checks but additional nodes are located around the globe to verify downtime or error statuses.
Are my website statistics affected?
My website was down but I wasn't notified?
The first thing to check is that your contacts are set up correctly and you had sufficient SMS credit (if using the SMS option).
If there is still an issue then please report it to us at email@example.com and we will investigate right away!